Jakevo FAQ — All Your Questions Answered

No. Each person is only permitted one Jakevo account. If multiple accounts are created, all of them may be closed and any accumulated balance may be forfeited. Our Terms & Conditions Read it here.

KYC verification must be completed before you can make a withdrawal. This requires uploading a photo of your national ID or passport. It keeps your account secure and prevents unauthorized access.

On the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address, and a reset link will be sent to you. Click the link to set a new password.

If your account has been suspended, email support@jakevo.app. Accounts are typically suspended due to a policy violation or suspicious activity. The support team will resolve the issue within 24 hours.

Yes, but identity verification is required. You can request the change from Account Settings or reach out directly via live chat.

Live betting means placing bets in real time while a match is in progress. Odds shift every moment, and you can place a bet at any point and adjust your strategy as the game unfolds. Learn more about live betting Betting on the page.

The minimum bet on Jakevo is ৳50, and the maximum limit varies by event. Special limits apply for high rollers. For more details, High Roller Visit the page.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is called off or postponed, Jakevo will automatically refund the stake. For specific conditions, Terms & Conditions here.

Yes. Jakevo allows you to combine multiple matches into an accumulator or multi-bet. If all your selections win, you walk away with a much bigger payout. However, if even one bet loses, the entire accumulator is void.

Yes. Live match odds on Jakevo update every few seconds. Pre-match odds are also regularly adjusted based on market demand. All updates Match Odds on the page.

Rollover means you must wager a set multiple of your bonus amount before you can withdraw it. For example, a ৳100 bonus with a 5x rollover requires ৳500 in total bets. Rollover requirements differ for each bonus — for full details, on the Bonus page is provided.

Yes. Most bonuses have an expiry period, typically between 7 and 30 days. If the rollover isn't completed within that time, the bonus will be forfeited. Always check the expiry date and terms as soon as you receive a bonus.

Yes. When you invite friends to Jakevo, both of you receive a bonus. For full details on the referral program, Latest Promotions on the page.

Jakevo runs weekly and monthly cashback offers at set intervals. Typically, once you've placed a qualifying amount in bets, a percentage of your losses is returned to you. Check current cashback offers on the Promotions page here.

The minimum deposit on Jakevo is ৳200 and the minimum withdrawal is ৳500. Maximum limits vary by payment method and account level. Special limits apply for high rollers — see High Roller on the page.

Mobile banking withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–2 business days. Withdrawals may be delayed if KYC verification has not been completed.

Wait 5–10 minutes first. If your balance still hasn't updated, contact the support team with a screenshot of your payment or your transaction ID. Email us at support@jakevo.app or reach out via live chat.

Jakevo does not charge any additional fees for deposits or withdrawals. However, your payment provider (such as bKash or your bank) may apply their own charges.

Go to Account Settings, find the "Security" section, and look for the 2FA option. Activate OTP verification using your mobile number. Once 2FA is enabled, you'll receive an OTP on your phone every time you log in, keeping your account much more secure.

Change your password immediately and notify us at support@jakevo.app. You can also get instant help via live chat. Our support team is available 24/7 and will act quickly.

No. Jakevo never sells or shares your personal information with third parties. Data may only be disclosed to regulatory authorities when required by law. To learn more, see our Privacy Policy Read it here.

Jakevo is committed to responsible gaming. You can set deposit limits, betting limits, or request a temporary account suspension at any time. Learn more Responsible Gaming on the page.

• First, go to your phone's Settings → Security and enable "Unknown sources" or "Install unknown apps".
• Download Page to download the APK file.
• Once downloaded, tap the file and click the "Install" button.
• Once installed, open the app and log in.

Yes. The Jakevo app gives you access to everything on the website — live betting, deposits, withdrawals, bonus claims, and live support. You'll also receive push notifications for new offers and match updates in real time.

When a new version is available, you'll get an update notification as soon as you open the app. Tap "Update" and it will install automatically. Alternatively, Download Page to manually download the latest version.

Start by fully closing the app and reopening it. If that doesn't help, restart your phone. Then uninstall the app and Download Page and reinstall it fresh. If the problem persists, contact our support team.