Jakevo Privacy Policy — Your Data Is Safe With Us

Jakevo is an internationally licensed online betting and gaming platform. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how Jakevo collects, uses, stores, and protects your personal information.

This policy applies when you:

• Our Website jakevo.app You browse our platform.
• You use the Jakevo mobile app.
• You register and create an account.
• You contact our customer support.
• You participate in our promotional offers or bonuses.

This policy is available in both Bangla and English. In the event of any conflict or ambiguity, the English version shall prevail. Jakevo complies with international data protection regulations and is committed to safeguarding user privacy at all times.

Jakevo collects two types of information — data you provide directly and data collected automatically. See the table below for details:

We never collect unnecessary information. Every piece of data we collect has a specific purpose, clearly outlined in this policy.

Jakevo uses your personal information only for defined purposes. The reasons we use your data include:

• Account Management: To complete registration, login, and account verification.
• Service Delivery: To facilitate betting, process payments, and complete withdrawals.
• KYC & Security: To verify identity, prevent fraud, and guard against money laundering.
• Customer Support: To respond to your complaints and inquiries.
• Development & Research: To improve the platform and develop new features.
• Legal Obligations: To comply with licensing authorities and applicable laws.
• Personalized Experience: To send you promotions and offers tailored to your preferences.
• Contact: To send you important updates, security alerts, and promotional information.

Jakevo never sells your personal data and does not share it with third parties without your consent. However, data may be shared in the following limited circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive limited financial data solely to process transactions.
• Identity Verification Services: Licensed verification agencies may review documents as part of the KYC process.
• Legal Authorities: Data may be disclosed to relevant authorities under court order or legal obligation.
• Licensing Authority: Required information is shared with the gaming license regulator.
• Technology Partners: Hosting, analytics, and cybersecurity providers may access limited data under contractual agreements.

All third parties are bound by strict confidentiality agreements with Jakevo and are not permitted to use your data for their own purposes.

Jakevo uses cookies and similar technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: For login sessions, security tokens, and core functionality. These cannot be disabled.
• Performance Cookies: To monitor site speed and performance.
• Preference Cookies: To remember your language, theme, and settings.
• Analytics Cookies: To analyze user behavior and improve our services.

You can disable non-essential cookies from your browser settings, though some site features may become limited as a result.

Jakevo's servers are hosted in internationally certified data centers with round-the-clock security. Our data protection layers include:

• Transmission Security: All data transfers are secured with TLS 1.3 encryption.
• Storage Security: Stored data is encrypted with AES-256.
• Access Control: Only authorized personnel have access to specific data.
• Regular Backups: Regular backups are maintained to minimize the risk of data loss.
• Penetration Testing: Security audits are conducted at least twice a year.

How long we retain your data depends on its type. Even after an account is closed, certain information may be kept for up to 5 years to meet legal obligations.

As a Jakevo user, you have the following rights over your own data:

To exercise any of your rights, email us at: support@jakevo.app

Jakevo strictly prohibits anyone under 18 from using our services. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process when there is any doubt.
• Accounts identified as belonging to a minor are closed immediately.
• Parents can contact us to restrict their child's access.

Jakevo may update this Privacy Policy from time to time. When changes are made, here's what we do:

• The date of any change will be clearly noted in the "Last Updated" section at the top of the page.
• For significant changes, a notification will be sent to your registered email or via SMS.
• Continued use of the platform after any changes takes effect means you accept the updated policy.
• If you do not agree to any changes, you may close your account at any time.

We recommend reviewing this page regularly to stay informed about our latest Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

• Email: support@jakevo.app
• Response Time: Within 48 hours on business days.
• Data Request Process: Completed within a maximum of 30 days.

We take all privacy-related requests seriously and are committed to resolving them promptly.